Privacy Policy

PurpleMark values your privacy and personal information protection. This Privacy Policy explains how PurpleMark collects, uses, stores, shares, and protects information when you use our desktop client, website, admin tools, APIs, and related services, and what rights you may have in relation to that information.

Please read this Privacy Policy carefully before using PurpleMark. By registering for or using PurpleMark, you acknowledge that you have read and understood this Privacy Policy and agree to the processing described here.

1. Information We Collect

Depending on the features you use, we may collect the following categories of information:

1.1 Account and Identity Information

• Email address
• Verification codes and verification status
• Information necessary for password validation and account security
• Team, workspace, role, and permission information

1.2 Device and Client Information

• Device identifiers and session information
• Client version, operating system, and basic runtime environment data
• Login time, request time, request identifiers, error logs, and security-related logs

1.3 Usage and Configuration Data

• Browser environment configurations, groups, tags, notes, and related settings
• Proxy configuration details necessary to provide proxy management features
• Data that you actively enter, upload, edit, import, or synchronize through PurpleMark

1.4 Support and Communication Data

• Support tickets, feedback, and inquiries you submit
• Information related to troubleshooting, customer support, or after-sales assistance

2. How We Use Information

We may use the information we collect to:

• Provide registration, login, verification, account management, and device session management
• Deliver browser environment management, proxy management, team collaboration, and permission control features
• Detect abnormal logins, abuse, unauthorized access, misuse of APIs, and other security risks
• Troubleshoot issues, improve usability, enhance stability, and develop or optimize product features
• Comply with legal obligations, handle complaints, resolve disputes, support audits, and address compliance or security matters
• Send service-related notices where necessary and permitted by law

3. Sources of Information and Local Data

Information processed by PurpleMark may come from:

• Data you provide directly
• Logs, session events, and device information generated while using the service
• Information entered by workspace administrators or authorized team members for collaboration purposes

Certain browser environment data, cached settings, or local client data may be stored and processed only on your local device. Such data may reach PurpleMark servers only when you actively synchronize it, upload it, call remote services, or use features that require server-side processing.

4. Sharing, Transfer, and Disclosure

We do not sell your personal information.

We may share, transfer, or disclose information when reasonably necessary in the following circumstances:

• With cloud infrastructure, object storage, email, logging, security, or other service providers needed to operate PurpleMark
• Within your team workspace, according to the permissions configured by you or your administrators
• To comply with applicable law, court orders, regulatory requests, or lawful government requirements
• To protect the rights, safety, property, or legitimate interests of PurpleMark, our users, or the public
• In connection with a merger, acquisition, restructuring, financing, asset sale, or similar transaction, provided the recipient remains subject to appropriate confidentiality and data protection obligations

5. Storage and Retention

We retain information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law or justified by legitimate operational, security, or dispute-resolution needs.

Retention periods may vary depending on:

• Legal and regulatory retention requirements
• Contractual, billing, or audit requirements
• Security investigations, incident response, or abuse prevention needs
• Whether you continue to use the relevant services

When information is no longer needed, we may delete it, anonymize it, or otherwise dispose of it in accordance with applicable law and our internal retention practices.

6. Security

PurpleMark uses reasonable technical and organizational safeguards to protect information, including access control, permission isolation, transmission protection, logging, credential safeguards, and security monitoring.

However, no networked environment can be guaranteed to be absolutely secure. You should also take steps to protect yourself, including:

• Using strong passwords and updating them as needed
• Not sharing your account, verification codes, or sensitive credentials
• Managing proxy credentials, team access, and device permissions carefully
• Logging out and protecting access when using shared or public devices

If a personal information security incident occurs or is reasonably likely to occur, PurpleMark may take remedial measures and provide notice where required by applicable law.

7. Your Rights

Subject to applicable law, you may have rights to:

• Access and understand how your personal information is processed
• Correct, update, or supplement inaccurate information
• Delete certain information or request account deletion
• Withdraw consent where processing is based on consent, without affecting prior lawful processing
• Request support or raise questions, concerns, or complaints regarding your account, team, or service usage

Some requests may not be fully satisfied immediately or in all cases due to technical limitations, legal obligations, security requirements, audit retention needs, or the rights of others.

8. Children's Privacy

PurpleMark products and services are primarily intended for adults and legally established organizations. If you are a minor, please use PurpleMark only with the involvement and consent of a parent or legal guardian where required by law.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect legal changes, product changes, or operational needs. Updated versions will be made available through the website, client, admin portal, email, or other reasonable channels, and will take effect on the published or stated effective date.

Your continued use of PurpleMark after an updated Privacy Policy takes effect constitutes acceptance of the revised version.

10. Contact

If you have questions about this Privacy Policy, our information practices, or your rights, please contact PurpleMark through our official support channels.