Privacy Policy

PurpleMark values your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information when you use our desktop client, website, admin tools, APIs, and related services, and the rights you may have.

1. Information We Collect

Depending on the features you use, we may collect:

1.1 Account and Identity Information

• Email address, verification codes, and verification status;
• Information necessary for password validation and account security;
• Team, workspace, role, and permission information.

1.2 Device and Client Information

• Device identifiers and session information;
• Client version, operating system, and basic runtime information;
• Login times, request times, request identifiers, error logs, and security logs.

1.3 Usage and Configuration Data

• Browser profile configurations, groups, tags, and notes;
• Proxy configuration information needed to provide connectivity features;
• Data you enter, upload, edit, import, or synchronize.

1.4 Transaction and Support Information

• Subscription plan, order number, transaction status, currency, amount, and billing contact details;
• Support tickets, feedback, inquiries, and troubleshooting information.

Complete payment card details are processed directly by payment providers such as Paddle. PurpleMark does not store full card numbers or security codes.

2. How We Use Information

We use information to provide account and device session management; deliver browser profile, proxy, collaboration, and permission features; process subscriptions and support; detect suspicious access and security risks; troubleshoot and improve our products; and satisfy legal, audit, tax, dispute-resolution, and compliance obligations.

3. Sources and Local Data

Information may come from data you provide, logs and device data generated while you use the service, and information entered by authorized workspace administrators or team members.

Some browser profile data, cached settings, or client data may be stored and processed only on your device. It reaches PurpleMark servers only when you synchronize, upload, call a remote service, or use a feature that requires server-side processing.

4. Sharing, Transfer, and Disclosure

We do not sell personal information. We may share information when reasonably necessary with:

• Cloud infrastructure, storage, email, logging, security, analytics, and operational service providers;
• Payment providers such as Paddle that process payments, taxes, billing, subscription management, fraud prevention, and refunds;
• Team members who can access information under permissions configured by you or an administrator;
• Courts, regulators, or government authorities where disclosure is lawfully required;
• Recipients involved in a merger, acquisition, restructuring, or asset transfer, subject to appropriate data protection obligations.

5. International Processing, Storage, and Retention

To provide a global service, information may be processed outside your country or region. We use reasonable safeguards required by applicable law.

We retain information only as long as necessary for the purposes described here, unless legal, audit, billing, dispute, or security obligations require longer retention. When information is no longer needed, we delete, anonymize, or otherwise dispose of it in accordance with applicable law.

6. Security

PurpleMark uses reasonable technical and organizational safeguards, including access controls, permission isolation, transmission protection, logging, credential safeguards, and security monitoring. No networked environment is completely secure, so you should also use strong passwords, avoid sharing sensitive credentials, and manage team and device access carefully.

If a personal information incident occurs, we will take appropriate remedial action and provide notice where required by law.

7. Your Rights

Subject to applicable law, you may have rights to access, correct, supplement, or delete personal information; request account deletion; withdraw consent; object to or restrict certain processing; and request explanations or support regarding your account and service use.

Some requests may be limited by legal duties, security requirements, audit retention, technical constraints, or the rights of others. We will respond within a reasonable scope.

8. Cookies and Analytics

Our website may use necessary local storage, cookies, or similar technologies to remember theme preferences, maintain security, and understand page usage. You can control these technologies through browser settings, though disabling necessary features may affect the site experience.

9. Children's Privacy

PurpleMark is primarily intended for adults and legally established organizations. Minors should use the service only with the involvement and consent of a parent or legal guardian where required.

10. Policy Updates

We may update this Policy to reflect legal, product, or operational changes. Updated versions will be published through the website, client, admin portal, email, or another reasonable channel and will take effect on the published or stated date.

11. Contact

Questions about this Policy, our information practices, or your rights may be submitted through the PurpleMark website, in-product feedback, or official support channels.