Refund Policy

Thank you for choosing PurpleMark. This Refund Policy applies to subscriptions and digital services purchased through PurpleMark's official checkout flow and supplements the applicable Terms of Service and checkout information.

For transactions processed by Paddle, Paddle acts as merchant of record and handles payments, taxes, billing, and refunds. This Policy does not limit mandatory consumer rights. Where local law provides greater protection, that law applies.

1. Canceling a subscription

You may cancel before the next renewal date through the subscription management link in your purchase confirmation email or the billing center. Access normally continues until the end of the paid period. Canceling a renewal does not automatically refund the current period.

2. Refund request period and eligibility

Unless applicable law provides otherwise, you may request a refund within 14 days of the initial purchase or most recent renewal. A full or partial refund may be considered for duplicate or unauthorized charges, material technical issues we cannot resolve within a reasonable time, a material mismatch with the purchase description, or when consumer law requires it.

3. Cases normally not eligible

Unless required by law, refunds are normally not provided after the request period, after substantial use followed only by a change of need, for restrictions caused by abuse or a Terms violation, for issues caused by the user's device or a third-party platform, or for purchases made outside official PurpleMark channels.

4. How to request a refund

Use the receipt or subscription management link in the transaction email, or contact PurpleMark through in-product feedback or an official support channel. Include the purchase email, order number, purchase date, and reason for the request.

5. Processing and timing

Approved refunds are returned to the original payment method where possible. Paddle generally initiates processing within 14 days after approval. The time funds take to appear depends on the bank, card issuer, or payment method. Associated paid access or credits may end when the refund is processed.

6. Updates and contact

We may update this Policy as products, laws, or payment processes change. If you have questions, contact us through PurpleMark in-product feedback or an official website support channel.