Refund Policy

Thank you for choosing PurpleMark. This Refund Policy applies to subscriptions and digital services purchased through an official PurpleMark checkout and supplements the applicable Terms of Service and checkout information.

For transactions processed by Paddle, Paddle acts as merchant of record and handles payment, taxes, billing, and refunds. This Policy does not limit mandatory consumer rights. Where local law provides greater protection, that law applies.

1. Canceling a Subscription

You may cancel before the next renewal date using the manage-subscription link in your purchase confirmation email or the billing area in your account. After cancellation, access normally continues until the end of the paid period and the subscription will not renew.

Canceling future renewal does not automatically refund the current paid period. Submit a separate refund request if you want the current transaction reviewed.

2. Request Window and Eligibility

Unless applicable law requires otherwise, you may request a refund within 14 days of an initial purchase or the latest subscription renewal. A request is not an automatic approval; Paddle and PurpleMark review requests case by case.

A full or partial refund may be appropriate when:

• A charge was duplicated or confirmed as unauthorized;
• The product has a material technical defect that we cannot resolve within a reasonable time;
• The service materially differs from an important description shown at purchase;
• Applicable consumer protection law requires a refund;
• Other circumstances support a refund after review.

3. Usually Non-Refundable Situations

Unless required by law, refunds are normally not provided when:

• The applicable request period has expired;
• Paid resources were used substantially or continuously before a change-of-mind request;
• Access was restricted or ended because of fraud, abuse, or a violation of the Terms;
• The issue results from your device, proxy, network, a third-party platform rule, or unauthorized activity;
• The purchase was made outside an official PurpleMark sales channel.

4. How to Request a Refund

For a Paddle-processed order, use any of these methods:

1. Open the “View receipt” or “Manage subscription” link in the transaction email;
2. Contact us through PurpleMark in-product feedback or an official support channel so we can help identify the order.

Include the purchase email, order number, transaction date, and reason for the request. We may require reasonable identity or order verification to protect your account.

5. Processing and Access

Approved refunds are returned to the original payment method where possible. Paddle generally initiates processing within 14 days after approval, but the time funds take to appear depends on the bank, card issuer, or payment method. Access, credits, or paid features associated with the refunded transaction may end when the refund is processed.

6. Chargebacks and Disputes

If you have a transaction concern, contact PurpleMark support first. A direct chargeback may cause temporary restrictions while the transaction is investigated, but this does not affect lawful payment-dispute rights.

7. Updates and Contact

We may update this Policy as our product, legal duties, or payment process changes. The version in effect when the transaction occurred normally applies, unless mandatory law requires otherwise.

For help, use PurpleMark in-product feedback or an official PurpleMark support channel.